Shipping & Returns

​​Shipping Destinations

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StoreMG currently ships only within the United States. We do not offer international shipping at this time.

 

Order Processing

 

Orders are generally processed within 1–3 business days after payment confirmation. Business days do not include weekends or federal holidays.

 

You will receive a confirmation email after placing your order. Once your order has shipped, we will send you tracking information when available.

 

Estimated Delivery

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Estimated delivery within the United States is 5–18 business days, including processing and transit time.

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Delivery times are estimates and may vary depending on the product’s fulfillment location, destination, carrier conditions, seasonal demand, severe weather, holidays, or incorrect address information.

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If we are unable to fulfill your order within the estimated timeframe, we will notify you and provide the option to accept a revised delivery date or cancel the affected order for a full refund.

 

Shipping Costs

 

StoreMG currently offers free standard shipping on orders delivered within the United States, unless otherwise

stated during checkout or as part of a specific promotion.

 

Tracking Your Order

 

When tracking is available, the tracking number will be sent to the email address used during checkout.

Please allow up to 48 hours for the carrier’s tracking information to update after receiving your shipping confirmation.

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Incorrect Shipping Address

 

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact us as soon as possible at support@storemg.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

 

Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

 

Delayed, Lost, or Missing Packages

 

If your tracking information shows that the package is delayed or has not arrived, please contact us at support@storemg.com. We will review the order and assist you with the carrier.

 

If tracking shows the package as delivered but you cannot locate it, please check around the delivery location, ask members of your household, and contact the carrier before reaching out to us.

 

Returns

 

You may request a return within 30 days of the date your order was delivered.

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To qualify for a return, the product must be:

• Unused, unworn, and unwashed

• In its original condition

• Returned with its original packaging, accessories, and tags

• Accompanied by proof of purchase

 

To request a return, email support@storemg.com with your order number, the product you wish to return, and the reason for the return.

 

Please do not send a product back before receiving return instructions from StoreMG. Items returned without prior authorization may not be accepted.

 

Return Shipping Costs

 

Customers are responsible for return shipping costs for standard returns, including returns related to preference, size, color, or a change of mind.

 

We recommend using a trackable shipping service and keeping the shipping receipt. StoreMG is not responsible for return packages lost or damaged during transit.

 

If you receive an incorrect, defective, or damaged product, contact us before returning it. When the issue is confirmed, StoreMG will provide an appropriate solution and cover reasonable return shipping costs when a return is required.

 

Damaged or Incorrect Products

 

Please inspect your order when it arrives.

 

If your product is damaged, defective, or different from what you ordered, contact support@storemg.com as soon as possible. Include your order number and clear photos showing the product, packaging, and issue.

 

We will review your request and provide instructions for a replacement, return, or refund, as appropriate.

 

Non-Returnable Products

 

The following products may not be eligible for return:

• Products that have been used, worn, washed, altered, or damaged after delivery

• Personalized or custom-made products

• Gift cards

• Personal-care or hygiene products that have been opened

• Products marked as final sale or non-returnable before purchase

 

This restriction does not limit any rights that may apply to defective, damaged, or incorrectly supplied products.

 

Refunds

 

Once your return is received and inspected, we will notify you whether the refund has been approved.

 

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business

days for the refund to appear, depending on your bank or payment provider.

 

Shipping and return shipping costs are non-refundable unless the product was incorrect, defective, or damaged upon arrival.

 

Exchanges

 

We do not currently offer direct exchanges. If you need a different product, size, or color, please return the eligible product and place a new order.

 

Contact Us

 

If you have questions about shipping, returns, or refunds, contact us:

StoreMG

 

Email: support@storemg.com

 

We usually respond within 1–2 business days.

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